Refund policy
Refund & Return Policy
Shop with Tashi – Jewelry with Heart
We want you to love your jewelry, but in the rare case it arrives damaged or defective, we’ve got you covered.
🔁 Returns – Damaged or Defective Items Only
We only accept returns for items that arrive damaged or defective.
You must contact us within 30 days of delivery to request a return.
📦 Return Eligibility
To qualify for a return:
- Item must be unworn, unused, with tags and original packaging
- Proof of purchase (receipt/order confirmation) is required
-
📹 Unboxing video is mandatory to verify damage
Without the video, the return cannot be processed.
✉️ How to Start a Return
- Email us at shopwithtashi@gmail.com
- Include:
- Order number
- Photos of the item
- The unboxing video clearly showing the issue
- Wait for return approval and instructions
✅ If approved, we’ll send you a return shipping label and return instructions.
🚫 Do not send items back without approval — they will not be accepted.
🔍 Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If the jewelry is damaged, defective, or incorrect, contact us immediately with supporting visuals and your unboxing video.
🚫 Non-Returnable Items
We do not accept returns on:
- Custom or personalized jewelry
- Sale items
- Gift cards
🔄 Exchanges
We do not offer direct exchanges.
If your item qualifies for return, you can place a new order once the refund is processed.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the result.
If approved:
- A refund will be issued to your original payment method within 10 business days
- Shipping fees are non-refundable
If it’s been more than 15 business days since your return was approved and you haven’t received a refund, email us.
📬 Questions?
We’re here to help.
Contact us at shopwithtashi@gmail.com for any return-related queries.